FAQs
Where is your Fabric Box shop?
We'd love to see you at our Fabric Box retail store in Morningside, Auckland.
We are located at 2 Collins Street, Morningside, Auckland 1025 (as we are on a corner, our entrance is on Ethel Street). You can shop online and choose to pick-up from our store too. You can find directions here.
What are your store opening hours?
Monday - Friday: 10:00am - 4:00pm
Saturday: 10.00am - 2:00pm
Sunday: Closed
Public Holidays: be sure to check our website or socials for public holiday opening hours, as we often close the retail store for national public holidays.
Do you have parking?
Yes, we have free of charge, off street car parks outside the storefront.
Can I order sample swatches?
Yes, you can order swatches here. Swatches are $1 per fabric + delivery. We do our very best to ensure the colours and textures of our fabrics are represented as accurately as possible online. Ordering a swatch is the best way to ensure the colour, weight, stretch and texture of the fabric is exactly what you are looking for. Due to the amount of requests we receive, we kindly ask that you limit your list to 5 swatches.
I would like to buy in 10cm increments, is that possible?
Our online store is set up to supply our customers in full metre lengths, with a minimum of 1 metre per fabric. Not all fabrics in-store are available online. If you would like to order a fabric in 50cm increments (after the 1m minimum per fabric), you can place a mail order. Email us directly - shop@fabricbox.co.nz
Do you offer wholesale?
Yes. We offer wholesale rates on our core range of exclusive, ongoing fabrics and discounted rates on one off, exclusive deadstock fabrics. These rates are available to GST registered business that wish to buy in large quantities. Please contact us for details, pricing and availability - shop@fabricbox.co.nz
What is Designer Ends Deadstock?
"Deadstock" is an industry term used to describe fabric that has become surplus to the requirements of mills, designers or manufacturers. When the industry no longer has a use for these fabrics (for example, they're from a past season) - we take the opportunity to secure deadstock fabric for our store, in the process saving it from heading to landfill. If you have a keen eye, you may recognise some of our deadstock fabrics that have been used by local and international designers.
When will my order be processed?
Fabric Box online orders are fulfilled and dispatched from our Fabric Box retail store, in Morningside, Auckland, during Monday to Friday opening hours. We aim to process orders on the same day they are recieved or the next day. Orders placed on Friday, after the last courier pick up, over the weekend and on public holidays will be processed on the next business day. See our shipping page for more details. Please be aware that once your order is dispatched by us, our courier partners are responsible for delivery.
Do you ship internationally?
To our global sewing community, in particular, our Australian friends, sorry, we ship within New Zealand only at present. We absolutely intend to extend our offering to Australia and beyond. Stay tuned for updates.
Can I return a fabric if it's not right for my project?
All sales are final. Sorry, we do not accept returns or exchanges if you change your mind. If we have made a mistake with your order, or if you have received flawed fabric, we will of course make it right. Please contact us at shop@fabricbox.co.nz