FAQ

 

What are your store opening hours?
Monday - Friday: 10:00am - 4:00pm
Saturday: 10.00am - 2:00pm
Sunday: Closed

Public Holidays: be sure to check our website or socials for public holiday opening hours, as we often close the retail store for national public holidays.

Where is your Fabric Box shop?
We'd love to see you at our Fabric Box retail store in Morningside, Auckland.
We are located at 2 Collins Street, Morningside, Auckland 1025 (as we are on a corner, our entrance is on Ethel Street). You can shop online and choose to pick-up from our store too. You can find directions here.

Do you have parking?
Yes, we have free of charge, off street car parks outside the storefront.

Can I order sample swatches?
Yes, you can order swatches here. Swatches are $1 per fabric + delivery. Copy and paste the fabric name and colour you’d like a swatch of into the order notes section at checkout. Due to the amount of requests we receive, we kindly ask that you limit your list to 5 swatches. 

I would like to buy in 10cm increments, is that possible?
Our online store is set up to supply our customers in full metre lengths. Our minimum is 1 metre. In-store, our minimum is half a metre. 

What is Designer Ends Deadstock?
"Deadstock" is an industry term used to describe fabric that has become surplus to the requirements of mills, designers or manufacturers. When the industry no longer has a use for these fabrics (for example, they're from a past season) - we take the opportunity to secure deadstock fabric for our store, in the process saving it from heading to landfill. If you have a keen eye, you may recognise some of our deadstock fabrics that have been used by international designers.

Do you ship internationally?
To our global sewing community, in particular, our Australian friends, sorry, we ship within New Zealand only at present. We absolutely intend to extend our offering to Australia and beyond. Stay tuned for updates.

Can I return a fabric if it's not right for my project?
All sales are final. Sorry, we do not accept returns or exchanges if you change your mind. If we have made a mistake with your order, or if you have received flawed fabric, we will of course make it right. Please contact us at shop@fabricbox.co.nz