Frequently Asked Questions

Visiting Our Store

Where is your Fabric Box retail shop?
We'd love to see you at our Fabric Box retail store in Morningside, Auckland.
Address: 2 Collins Street, Morningside, Auckland 1025 (entrance on Ethel Street).
You can shop online and choose store pick-up too. Find directions [here].

What are your store opening hours?

Monday – Friday: 10:00am – 4:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed
Public Holidays: Check our website or socials for updates.

Do you have parking?
Yes, we have free off-street parking available right outside the store.

💻 Ordering Online

What payment methods do you accept?
You can pay by Visa, Mastercard, and Shop Pay.

What is the minimum order quantity?
You can order in ¼ metre increments, with a minimum cut of 50cm.
Prices are listed per metre, with the ¼ metre price shown in brackets.

When will my order be processed?
Orders are dispatched from our Auckland store Monday–Friday.
We aim to process orders same-day or the next day. Orders placed after the last Friday courier pickup, over the weekend, or on public holidays will be sent the next business day.

How much does shipping cost?
Shipping is charged at a flat rate, based on sending a courier satchel of fabric delivered right to your door - whether you’re in the Far North or Deep South of New Zealand.

Courier companies charge the same rate across satchel sizes (from A5 up to A2), and we simply pass that cost on to you. Shipping is not a revenue stream for us.

NZ Customers: Spend $200 or more and you’ll receive Free Shipping on your order!

The same approach applies to orders shipped to Australia. We’ve based our flat rates for each state on sending a tracked parcel of fabric with delivery to your door.

Can I return fabric if it’s not right for my project?
All sales are final. If you believe your fabric is faulty or there is an issue with your order, please contact us within 30 days of delivery at shop@fabricbox.co.nz with your order number and proof of purchase.

If your return claim is approved:

We will replace the faulty fabric where possible.
If the fabric is no longer available, we’ll offer an alternative or refund the purchase price.

Please note, we cannot accept returns or claims on fabrics that have been laundered or treated incorrectly.

Colour Accuracy & Availability Disclaimer
Colours may vary across screens and devices.
We do our best to ensure stock availability, but occasional errors can occur — thanks for your understanding.

Samples & Swatches

Can I order sample swatches?
Yes! Just click the “ORDER FABRIC SAMPLE” button on the product page.
We ask that you select up to 6 swatches per order to help us process fairly and efficiently.

Ordering samples only?
To receive samples in a complimentary A4 post-paid envelope:

Add a note in your cart: “Samples by Post”
Choose “Pick up in store” at checkout to skip courier fees.
(Please note: This option is sent via untracked NZ Post. If your samples are urgent, we recommend choosing courier delivery.)

Discounts & Trade

Do you offer wholesale or trade discounts?
Yes. Please see our Trade Discount & Wholesale Rates page for details.

Do you offer a student discount?
Yes, for students with a valid student ID. The discount applies to full-priced fabric only and excludes sale items, remnants, threads, and sewing supplies.
Show your student ID in-store or email us a photo to access the discount.

About Our Fabrics

What is Deadstock?
Deadstock fabric is leftover textile from fashion houses, mills or designers, often high-quality and unique. We rescue and repurpose these fabrics, giving you access to limited-edition materials while reducing textile waste.
We do our best to provide accurate details, though full fibre content or origin info may not always be available.

📬 Still have questions?
Can’t find the answer you’re looking for?
Feel free to use the contact form below, or send us a direct email at shop@fabricbox.co.nz - we’re happy to help!